IM and KM Training

Classroom AIIM Training

Contact us to arrange on-site classes for your organisation.  We can help reduce costs by training more people for a fixed fee at your own venue.

ERM Classroom courses

Also comprise first two days of ERM-Master

  • ERM Implementation (Master)

Converts ERM-Specialist to ERM-M, concluding the four-day Master course.

If you already hold the ERM-Practitioner certificate you can attend just the 2-day implementation course and complete a case study to attain your ERM-Master Certificate

Meet the trainer (Chris Foley)

Choosing AIIM Training Delivery

Here are three basic types of training delivery to consider, and these are explored below with examples of who might benefit from each type.

  1. Online course modules
  2. Classroom training – public sessions
  3. Classroom training – privately arranged

Some classroom courses offer Specialist level, or Master level training.

See what the difference is here.

1. Online training

Online modules can be studied in your own time at whatever pace suits you.  The modules are accompanied by slides, notes, voice track and controls to allow you to review, repeat, skip forward or back.

The relevant accreditation, for example ‘AIIM ERM Specialist‘** is awarded after you complete a final online assessment.  Further information can be found on

Who should book for Online training?

This style of training cuts down on travel and expense costs, and avoids booking time away from work to attend in person.  The training can be spread over several days or weeks, and results in the same accreditation as if you attended the class.  The downsides include requiring the self-discipline needed to see it through, the lack of interaction with the expert trainer’s input to reinforce the training, and missed opportunity to network with others on your course.  However there are thousands who have taken online modules over the years, and it is a very viable option.

** Note:  Practitioner level now referred to as Specialist; this designation has been revised by AIIM.

2. Public classes (one, two or four-day courses)

Many delegates learn better in a classroom setting, learning from the trainer and other delegates.  Public classes are delivered in excellent function-room settings, with access to wifi, white-board and flip-charts as well as PC-projection of the training material.  Delegates receive handouts for taking additional notes.  There is still a requirement to take an online assessment over the coming weeks to qualify for the AIIM accreditation.

You pay for your own travel and logistical costs, but fees do include refreshments, lunch, and course handouts.

Who should attend?

Classroom training is good for those intending to top-up their knowledge, those embarking on a new job role or career change, or as part of a package of learning about many information and knowledge management topics.  The style of learning and interaction is often the key benefit for choosing a class rather than going online.  You meet other delegates, you hear about different challenges or industry practices, as well as discovering that you are not ‘unique’ in the challenges facing all of us.

3. Privately Arranged Classes

These are closed classroom sessions, typically for multiple delegates from one organisation.  The location and room booking is arranged by the client rather than IKM Solutions.  You also pay the trainer’s expenses which can be estimated up-front.

There is usually a maximum class size of typically 10-12 delegates, possibly more depending on the topic.  Discussion about concepts or shared challenges is easier in a private class.  Another key benefit is bringing all attendees onto the same page with regard to use of terminology, key concepts, with an opportunity to focus on specific aspects of the course material.

Who should attend?

Several organisations find Private classes beneficial to bring their staff quickly up to speed, or to align their thinking with similar use of terminology, definitions and concepts.  Classes are usually grouped to suit the delegates, e.g. groups of senior managers, information specialists, IT project managers.   Often the focus for training can shift from ‘achieving accreditation’ to ‘achieving business objectives’ – although delegates can naturally continue to take the online assessment for their own accreditation.


Training Enquiries Form

Please enter the following details

Topic of interest?

ERM SpecialistERM MasterclassECM SpecialistECM MasterclassInformation governanceKM Specialist courseTaxonomy & metadata

Preferred Location :

Course?   Public Course    Private or bespoke class

No. of delegates

Please enter your requirements OR contact directly at to discuss your requirements.

Envisaged timescale?2-3 months3-6 months

Anything Else?


Please email at

What is the difference between ‘Specialist’ and ‘Master’?

You can find out more on the AIIM website, but briefly the differences are these:

  • Specialist– An entry-level accreditation, typically involving 1-day or 2-day classroom training or equivalent online modular training.  This level introduces the concepts, terminology, involves some exercises (in classroom training) and is often quite a lot of information crammed into 1- or 2-days.  It is a sound starting point.
  • Implementation Specialist – A further two days of ERM-specific training including focus on Business Case, Project setup, governance considerations, usually immediately following the 2-Day ERM Specialist to make a four-day classroom course.
  • Master – Involves both ERM Specialist and Implementation Specialist over four days, and is not available online.  The final accreditation for ERM-Master involves submitting a case-study exercise, to be completed within 3-months of the training.  Some delegates do not have the budget or time available to complete the Master Course, hence the 2-day Specialist course is sometimes the better option in the short-term.

More info

  • Variations – as with all things, AIIM Training evolves and some courses may be ‘virtual’ rather than classroom, and perhaps 3-day rather than 4-day.  See the AIIM website and specific topics for further detail, and AIIM factsheets on each course.
  • Currently the 1-day KM Specialist course is classroom-only, as part of the key to success involves the exercises with other colleagues or delegates on the day.

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